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FAQ

About 3BB GIGATV BOX

Q : What is 3BB GIGATV ?

A : High-quality entertainment platform, watch continuously through 3BB GIGATV box, smartphone, tablet World-class channels and quality content include premium channels. (Premium Channels-HBO & 3BB Channels+International Channels) Available in all movie/series categories HBO Hits, HBO Family, HBO Signature, Cinemax, CNN, Boomerang Cartoon Network, 3BB Asian 3BBSerie 3BBSport 3BBSport Shopping, etc., and Digital TV channels, as well as rental or purchased premium videos.

Q : What is 3BB GIGATV Box? Key Features?

A : Google-certified Andriod TV box connects to online entertainment with 3BB GIGATV, can be connected via a Lan cable or via WiFi (dual band: 2.4Ghz/5Ghz), can be set up via mobile Andriod (if you already have Google Account) or smart remote, and chromecast built-in to bring the desired content to the TV.

Q : What kind of accessories come with 3BB GIGATV Box?

A : 3BB GIGATV Box, Remote Control, Power Adapter, Lan Cable, HDMI Cable and Installation Guide.

Q : What can Smart Remote do?

A : 3BB GIGATV smart remote has a smart button to watch live TV/ YouTube/ Monomax at your fingertips. Can use Google Assistant, select Show Live TV chart via the Guide EPG button, and browse favorite channels with heart button, Control video on demand with control button. You can forward, backward, play, or stop via smart remote.

Q : Can watch 3BB GIGATV from which device and platform?

A : Can watch with personal computer. Smartphone Tablet, etc. Choosing a web browser key in www.3bbgigatv.com or through 3BB GIGATV App on Google Play Store or Apple Store.

Q : After installing 3BB GIGATV BOX, registration is required?

A : After installing 3BB GIGATV BOX, no registration is required.

About 3BB GIGATV APP

Q : Is 3BB GIGATV APP compatible with what devices and operating systems? How to download the app?

A : 3BB GIGATV APP is compatible with mobiles and tablets with the Android operating system, version 5.0 and up. The app is available for download in Play Store.

For iPhone and iPad (iOS, version 10.0 and up), the app is available for download in App Store.

Q : Is 3BB GIGATV APP can be used in other countries?

A : No, the app cannot be used abroad via the Internet since all of its contents are allowed to be viewed in Thailand only.

Q : How many devices can use 3BB GIGATV APP simultaneously?

A : The app can be viewed on two devices simultaneously ( Register Five devices ).

Q : Can I continue watching live TV, movies and series on 3BB GIGATV APP on another device?

A : Yes, you can switch between devices and continue watching programs.

Q : Apart from the GIGA TV package, is 3BB GIGATV APP can be used with 4G/5G or Wi-Fi Internet connections of other networks?

A : You can use the 3BB GIGATV app with 4G/5G or Wi-Fi connections of other networks.

Q : Can I watch 3BB GIGATV APP on Google Chromecast, Android TV/Box and Smart TV?

A : Yes, but devices must have a Chromecast built-in function. The quality of programs also depends on your Internet connections.

About 3BB GIGATV WEB

Q : Is 3BB GIGATV WEB compatible with which devices and operating systems?

A : Personal Computer such as Notebook/PC/ MacBook /iMac etc.

Operating Systems; Windows และ MacOS

Q : What is the domain name for 3BB GIGATV WEB?

A : www.3bbgigatv.com is streaming website

Q : In case already subscribe to 3BB GIGATV package, how can I use www.3bbgigatv.com?

A : Can log in the website by using the same user and password as 3BB Member

Q : Can view www.3bbgigatv.com abroad? (Outside of Thailand)

A : No, the content rights are limited to the territory of Thailand only

Q : The video and picture quality on www.3bbgigatv.com

A : The quality of video and Live TV are up to FULL HD (1080 p). However, the system will automatically adjust your viewing to the speed of internet (Adaptive Bitrate)

About BALL THAI

Q : What is Ball Thai ?

A : Ball Thai is the premier football league competition in Thailand, established in 1996 under the management of the Thai League Company Limited. There are a total of 16 football clubs participating in the competition. Each club competes against every other club twice, once at home and once away, for a total of 30 matches per club per season, amounting to 240 matches for the entire season.

Q : How do customers register the service?

A : Customers can register through Application 3BB Member, 3BB Shop, or Call Center 1530.

Q : Which platforms are available for watching Ball Thai?

A : Customers can watching Ball Thai on 3BB GIGATV BOX , 3BB GIGATV APP, and 3BB GIGATV WEBSITE.

Q : How many devices that customers can watching at once?

A : Customers can watch only 1 device at the time.

Q : If a problem occred while watching, what is the reccomended solution?

A : Firstly, try to restart the 3BB GIGATV BOX. If the problem is not resolved, please contact the 3BB shop or call 1530. department for troubleshooting and resolution.

Q : How can customers check the package status after registered?

A : Customers can check the service from 'My Package' page on the 3BB Member application.

Q : Where can I find the broadcasting schedule?

A : You can follow the broadcasting schedule on the home page of the 3BB GIGATV box, www.3bbgigatv.com, or on our Facebook page: 3BBGIGATV.

Q : After registration, can I use the service immediately? And do customers need to pay for the service on the day of registration?

A : After registration, can customers immediately access the viewing without upfront payment The service charge will be added to the next internet billing cycle.

Q : Is it possible for customers to adujust Ball Thai billing cycle to match with internet billing cycle?

A : The amount prepaid by the customer will be applied to the internet service only. Thus, the amount for the Ball Thai service still remain in the system.

Q : Can customer choose the annual package?

A : There is no the annual package but customers can choose the season package for 500 baht.

Q : If a customer has prepaid for 3, 6, or 12 months of internet service, will the payment also be deducted for the Ball Thai service?

A : The amount prepaid by the customer will be applied to the internet service only. Thus, the amount for the Ball Thai service still remain in the system.

Q : How to cancel the Ball Thai service, and how many days in advance should the cancellation be informed?

A : Customers can cancel the service through the Call Center at 1530. The service can be cancelled by the last day of the current billing cycle, and the cancellation will take effect in the subsequent billing cycle.

** After cancelling the service, one can still access the content until the last day of that billing cycle.

Q : How will charges be calculated if the service is cancelled during a billing cycle?

A : The full amount for that billing cycle, which the customer has already paid, will be charged. However, customers can still watch ballthai channel until the last day of that usage cycle.

Q : If the 3BB GIGA TV package is cancelled, will the Ball Thai channel be terminated as well?

A : If the 3BB GIGA TV package is cancelled, the supplementary Thai Football channel service will also be terminated.

Q : If a customer switches from the GIGA TV package to another package that is not GIGA TV, will they still be able to view Ball Thai

A : They will not be able to view it, as Ball Thai service is exclusive to customers using the GIGA TV package only.